Rep AI — Shopify's First AI-Powered Brand Concierge

Published on
July 30, 2023

We've built Shopify's first ever AI-Powered Brand Concierge.

What do physical stores have that digital stores don't? An on-the-floor sales rep, who, ideally, assists shoppers who eventually become buyers. That wasn't possible before AI. But it is now.

It's most powerful feature is predicting when a shopper is about to bounce from your eCommerce store — with a 92% accuracy rate — on desktop and mobile.

Why does this matter? Because you spent all that hard-earned money and time driving traffic to your site, only for over 95% of them to leave.

From there, Rep will initiate a conversation, then guide shoppers to the right product, answer (and even ask) questions, and recommend complementary products.

It might look a Clark Kent on the outside, but on the inside is a Super adaptive and advanced AI, that learns and gets smarter over time.

Oh, and it plays great with other Shopify apps, including Gorgias, Klavio, Postscript, Yotpo, and more.

Does it get results? On average, we've seen a CVR uplift of 9% (and more), and an AOV increase of over 15%.

Think we're kidding? We offer a 30 day free trial, so you can see for yourself. Even better, we will give you your money back if it doesn't increase revenue for your store within 60 days — and yes, that's a guarantee.

Stop by and say hello at

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