What makes a good payment experience? Square

Published on
July 30, 2023

Payments are core to your customer experience.

We asked people in New York City about their payment preferences online, offline, and around the world.

00:00 Introduction
0:24 What makes a bad checkout experience?
0:53 What makes a good checkout experience?
1:36 Do you have a preferred way to pay?
2:27 Can we see your wallet?
2:52 How often do you pay with your phone vs. card?
3:23 Have you ever had your credit card number stolen?
3:45 Have you ever had a payment declined?

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